The Veterans Health Administration (VHA) supports the provision of patient care using telehealth technologies which increase a Veteran's access to care and support a Veteran's self-management. This includes developing and delivering virtual and digital technologies which help Veterans communicate synchronously and asynchronously with their health care teams and coordinate, track and manage their health care. Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Experience. One year of experience in a health care field that demonstrates the applicant's ability to perform the work or provides an understanding of the work such as but not limited to a medical or clinical assistant (or technician) or health technician. OR, Education. Four academic years above high school leading to a bachelor's degree with courses related to the occupation. OR, Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. Examples are: (a) Six months of experience in the health care field and two years of education above high school that included at least six semester hours in health care related courses such as, biological science, surgical technician courses, nursing assistant or other courses related to the position; or an associate's degree in a health care related field; or (b) Six months of experience in the health care field and successful completion of a course for health care technicians, hospital corpsmen, or medical service specialists given by the U.S. Armed Forces. May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). Grandfathering Provision. All Health Technicians (Telehealth Clinical) employed in VHA in this occupation on the effective date of this qualification standard are considered to have met all qualification requirements for the title, series, and grade held. For employees who do not meet all the basic requirements required in this standard, but who met the qualifications applicable to the position at the time they were appointed to it, the following provisions apply: (1) Such employees may be reassigned, promoted up to and including the full performance (journeyman) level, or changed to lower grade within the occupation, but may not be promoted beyond the journeyman level or placed in supervisory or managerial positions. (2) Employees who are appointed on a temporary basis prior to the effective date of the qualification standard may not have their temporary appointment extended or be reappointed, on a temporary or permanent basis, until they fully meet the basic requirements of the standard. (3) If an employee who was retained (grandfathered) under this provision leaves that occupation, the employee loses protected status and must meet the full VA qualification standard requirements in effect at the time of re-entry to the occupation. Grade Determinations: Health Technician (Telehealth Clinical), GS-7 (Advanced) Experience. One year of experience equivalent to the next lower grade (GS-6) level. Demonstrated Knowledge, Skills, and Abilities. In addition to the experience above, the candidate must demonstrate all of the following KSAs. a) Ability to use independent technical judgment to analyze, evaluate and resolve problems. b) Knowledge of quality control and assurance procedures and principles of performance improvement. c) Ability to function effectively between competing priorities. d) Knowledge of proper maintenance and troubleshooting of telehealth equipment. e) Ability to work with a team to provide technical guidance, plan, organize and coordinate activities of a health technician in order to effectively complete job duties of assignment such as distributing workload, monitoring the status and progress of work, monitoring accuracy of work. f) Ability to assist in Health Technician (Telehealth Clinical) development, outcome management and strategic planning. g) Ability to perform successful knowledge transfer regarding the use of telehealth technologies. Preferred Experience: At least one (1) year clinical experience (i.e. LPN, ICT, CNA); At least one (1) year experience in a telehealth modality (i.e. CVT, SFT, or VVC); and at least one (1) year continuous experience in training others (individual and group) as part of official work duties. References: VA Handbook 5005/96 PART II Appendix G50The full performance level of this vacancy is GS-7. Physical Requirements: The work requires some physical exertion such as prolonged periods of standing, bending, reaching, crouching, stooping, stretching, and lifting moderately heavy items such as manuals, record boxes, equipment or assisting patients. the work requires above average agility and dexterity. The incumbent may be required to travel between VA and/or Non-VA clinical care sites and possession of a valid driver's license may be required. ["The Health Technician (Telehealth Clinical)- Advanced provides high level support, training, and advanced management of telehealth operations and is typically stationed at a clinical care delivery site (VA Medical Center, CBOC, VA Outreach Clinic, etc.), with duties that may require travel. Primary responsibilities of the incumbent include: Use of technology to provide clinical care and patient education where distance separates the provider and the patient. Prepare the clinical environment, which may include preparing medical and telecommunications equipment to be used for clinical examination and treatment. Advanced Telehealth Health Technician works under the direct supervision of the Primary Care Telehealth Nurse Manager and serves as imager for store and forward programs, tele-presenter for clinical video telehealth encounters, and scheduler for telehealth appointments at clinical care delivery site. Provides and evaluates technical and administrative telehealth operations, supports performance improvement efforts, provides technical support to end-users, schedules simple and complex intra-facility and inter-facility appointments using the Telehealth Management Platform system. Installs/configures/maintains/troubleshoots telehealth technology, and provides a variety of program supports duties. Completing standardized clinical questionnaires and templates within scope of training and applicable guidelines. Ensure patient privacy is protected by complying with all information security and patient privacy regulations. Referring patients to providers for screening for Telehealth. Perform other duties as assigned. Work Schedule: Monday-Friday (Time of day to be discussed with management); Some evenings and/or weekends may be required based on the needs of the service. Virtual: This is not a virtual position. Functional Statement #: 438 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required"]
About Veterans Affairs, Veterans Health Administration
Providing Health Care for Veterans: The Veterans Health Administration is America’s largest integrated health care system, providing care at 1,255 health care facilities, including 170 medical centers and 1,074 outpatient sites of care of varying complexity (VHA outpatient clinics), serving 9 million enrolled Veterans each year.