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The Veterans Health Administration (VHA) supports the provision of patient care using telehealth technologies, which increase a Veteran's access to care and support a Veteran's self-management. This includes developing and delivering virtual and digital technologies via the Mobile Medical Unit. The MMU travels weekly to our remote areas helping Veterans communicate synchronously and asynchronously with their health care teams and coordinate, track and manage their health care. **This is an OPEN CONTINUOUS ANNOUNCEMENT and will remain open until May 12,2023.The initial cut-off date for referral of eligible applications will be placed on February 27,2023. Eligible applications received after that date will be referred at regular intervals or as additional vacancies occur on an as-needed basis until positions are filled.** English Language Proficiency: Licensed practical or vocational nurses appointed to direct patient care positions must be proficient in [both] spoken and written English as required by 38 U.S.C. 7402(d), and 7407(d). Grade Determinations: In addition to the Basic Requirements, candidates must meet requirements for each grade level applied for as outlined below: Experience and Education: Experience: One year of experience in a health care field that demonstrates the applicant's ability to perform the work or provides an understanding of the work such as but not limited to a medical or clinical assistant (or technician) or health technician. OR Education: Four academic years above high school leading to a bachelor's degree with courses related to the occupation. OR Experience/Education Combination: Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. Examples are listed below: (a) Six months of experience in the health care field and two years of education above high school that included at least six semester hours in health care related courses such as, biological science, surgical technician courses, nursing assistant or other courses related to the position; or an associate degree in a health care related field. OR (b) Six months of experience in the health care field and successful completion of a course for health care technicians, hospital corpsmen, or medical service specialists given by the U.S. Armed Forces. Certification: None GS-7 Grade Determinations: In addition to the basic requirements for employment, the following criteria must be met when determining the grade of candidates. Experience: One year of experience equivalent to the next lower grade level. AND Demonstrated Knowledge, Skills, and Abilities. In addition to the experience above, the candidate must demonstrate all of the following KSAs. (a) Ability to use independent technical judgment to analyze, evaluate and resolve problems. (b) Knowledge of quality control and assurance procedures and principles of performance (c) Ability to function effectively between competing priorities. (d) Knowledge of proper maintenance and troubleshooting of telehealth equipment. (e) Ability to work with a team to provide technical guidance, plan, organize and coordinate activities of a health technician in order to effectively complete job duties of assignment such as distributing workload, monitoring the status and progress of work, monitoring accuracy of work. (f) Ability to assist in Health Technician (Telehealth Clinical) development, outcome management and strategic planning. (g) Ability to perform successful knowledge transfer regarding the use of telehealth technologies. Assignment. At the Advanced Health Technician (Telehealth Clinical) level, the incumbent will monitor and capture workload credit, develop reporting procedures and participate in performance improvement activities aimed at improving patient care access and Telehealth processes. This would include; sampling techniques, taking measurements at various points in the telehealth process; and develop and provide reporting procedures that identifies and analyzes inherent weaknesses in work and telehealth procedures. The incumbent will coordinate and work with Biomed and IT staff for the installation and upgrade of hardware and software for all telehealth technologies; will be responsible for advanced telehealth technical support to patients, staff and providers; provides technical consultation and support for staff and patients via phone, web chat, social media and face to face sessions; provides instruction, training and resources on the use of advanced telehealth technologies to patients, staff and providers alike for the delivery of care using telehealth technologies. For all assignments above the full performance level, the higher level duties must consist of significant scope, complexity (difficulty) and range of variety and be performed by the incumbent at least 25% of the time. Preferred Experience: Patient care background of 1-2 years preferred. References: VA HANDBOOK 5005/96 PART II APPENDIX G50 HEALTH TECHNICIAN (TELEHEALTH CLINICAL), GS-0640 Veterans Health Administration The full performance level of this vacancy is GS-7. The actual grade at which an applicant may be selected for this vacancy is in the range of GS-7 Physical Requirements: he work requires physical exertion such as prolonged periods of standing, bending, reaching, crouching, stooping, stretching, and lifting moderately heavy items such as manuals, record boxes, equipment or assisting patient lifting. The work requires above average agility and dexterity. The incumbent may be required to travel between VA and/or Non-VA clinical care sites and possession of a valid CDL may be required. See VA Directive and Handbook 5019. ["Developing and delivering virtual and digital technologies which help Veterans communicate with their health care teams. May include, but are not limited to, Clinical Video Telehealth, Store and Forward Telehealth, Video Conferencing, VA Video Connect, VA Mobile, My HealtheVet, Home Telehealth, and other telehealth applications. Deliver care to Veterans located at various institutional and non-institutional settings such as the Department of Veterans Affairs Medical Centers, Community-Based Outpatient Clinics, State Veteran Homes, Vet Centers, homeless shelters, Indian Health Services clinics, Department of Defense facilities and other affiliated organizations, and Mobile Medical Units, as well as directly to Veterans in their home. Provides high-level support, training, and advanced management of telehealth operations. Primary responsibilities delivering established telehealth Managing real time clinical telehealth events, providing established patient education, and providing technical and administrative support of telehealth operations. Scheduling simple and complex intra-facility and inter-facility telehealth appointments. Performing a variety of program support duties as assigned. The Advanced Health Technician might be certified and function as a preceptor for Clinical Video, and/or Store and Forward Telehealth Operations. Activities are governed in accordance with relevant VHA, VISN and facility regulations, standards, and guidance including telehealth operations manuals, guidelines, and specialty supplements. Activities shall be consistent with national, VISN, and facility level policies and procedures; and support national, VISN, and facility strategic goals. Responsible for day-to-day operation. Assigned location and remote sites of care as well as participating in the programmatic development and advanced support of the facility-wide telehealth program. Able to exercise independent judgement and will often provide guidance to less experienced staff. Position functions of higher-level duties which must consist of significant scope, complexity and range of variety and be performed at least 25% of the time. Preparing medical and telecommunications equipment to be used for clinical examination and treatment. Services as a tele presenter, within scope of practice, during clinical video telehealth and VA Video Connect encounters Serving as an imager and manager of clinical data, Capturing images, collecting data and transmitting them electronically for clinical review. Cleaning of clinical equipment and the care environment while following all patient safety guidelines, protocols, and procedures.. Ensuring that patient privacy is protected. Communicating effectively with clinical and administrative staff at the assigned local site and those located at remote sites of care. Ensuring assigned telehealth technologies are secured, ready for use. Preparing and tracking maintenance work orders, information systems, inventory records, and communicating with National Telehealth Technology Help Desk to facilitate troubleshooting. Providing education and training to Veterans, clinical staff and providers on the use of telehealth technologies. Knowlege in a variety of computer hardware and software used for telecommunications, data entry and retrieval, record maintenance. Maintaining regular contact with other staff members and the Facility Telehealth Coordinator to work out process issues, equipment needs, problems, data collection and any other logistical issues. Ensure information and resources are maintained for local and remote telehealth providers. Completing other duties as assigned. This position is located within Patient Care Services, The TCT can be crossed trained to perform a range of direct care duties that may include, but are not limited to such things as, performing temperature, blood pressure, respiratory rate, oxygen saturation measurements, measuring height and weight, phlebotomy, tele presenting, operating of the Mobile Medical Unit (MMU), and patient transfers in support of the mobile clinics. Serve independently in a specialty role working with and troubleshooting problematic complex equipment to support telehealth clinical encounters from the patient location. Performs the full range of complex procedures using specialized telehealth equipment that requires precise adjustments to respond to individual patient conditions or test sequences. Successful completion of assigned duties affects the management and ongoing operation of effective and efficient clinical telehealth programs at the facility. Travel is required for >75% of duty time. Work Schedule: Monday-Friday 10-hour days varies shifts. Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 52091-O Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required"]

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